Chief Operating Officer

Posted Date 06 May 2024



Experience Icon Experience 7 Years Salary Salary 97USD - 136USD
Job Type Icon Job Type Full Time Company Company Virginia Mason Franciscan Health
Job Category Icon Job Category Chief Executives Qualification Icon Qualification BS Administration
Gender IconGender Both Date Last Date 04 Aug
Vacancies IconVacancies 1 Remote IconRemote No
Location Location(s) Washington , United States

Description Job Description


In 2020⠀united in⠀a fierce⠀commitment⠀to deliver⠀the⠀highest⠀quality⠀care and⠀exceptional⠀patient⠀experience⠀Virginia⠀Mason and⠀CHI⠀Franciscan⠀Health⠀came⠀together⠀as natural⠀partners⠀to build a⠀new health⠀system⠀centered⠀around the⠀patient:⠀Virginia⠀Mason⠀Franciscan⠀Health.⠀Our⠀combined⠀system⠀builds⠀upon the⠀scale and⠀expertise⠀of our⠀nearly 300⠀sites of⠀care⠀including⠀11⠀hospitals⠀and nearly⠀5000⠀physicians⠀and⠀providers.⠀Together⠀we are⠀empowered⠀to make an⠀even⠀greater⠀impact on⠀the health⠀and⠀well-being⠀of our⠀communities.

This⠀is a⠀senior⠀management⠀job⠀responsible⠀for⠀providing⠀administrative,⠀operational⠀and⠀clinical⠀leadership⠀for the⠀assigned⠀Virginia⠀Mason⠀Franciscan⠀Health⠀(VMFH)⠀community⠀hospital⠀campus to⠀ensure⠀that⠀operations⠀are⠀conducted⠀in⠀accordance⠀with⠀strategic⠀business⠀plans,⠀professional/clinical⠀standards⠀and⠀applicable⠀regulatory/accreditation⠀requirements⠀and⠀produce⠀fully⠀integrated,⠀high⠀quality⠀and⠀cost-effective⠀health⠀care⠀outcomes.⠀In the⠀context of⠀day-to-day⠀operations,⠀an⠀incumbent⠀serves as⠀the⠀hospital⠀Chief⠀Operating⠀Office and⠀Chief⠀Nursing⠀Officer⠀and has⠀direct⠀oversight⠀of plant⠀operations,⠀environmental⠀services,⠀dietary,⠀supply⠀chain/material⠀management⠀as well as⠀all⠀inpatient⠀and⠀outpatient⠀clinical⠀operations,⠀including⠀integration⠀of⠀diagnostic⠀imaging⠀and⠀perioperative⠀services.⠀Work is⠀focused on⠀optimizing⠀culture,⠀quality,⠀safety,⠀patient⠀care⠀outcomes⠀and the⠀patient⠀experience⠀in⠀partnership⠀with⠀physician⠀leadership,⠀ensuring⠀that the⠀needs of⠀the⠀hospital⠀are⠀understood⠀and⠀addressed⠀in short-⠀and⠀long-term⠀strategic⠀planning,⠀leading⠀significant⠀change⠀management⠀and⠀performance⠀improvement⠀initiatives,⠀maximizing⠀financial⠀performance⠀and⠀creating⠀effective⠀relationships⠀with⠀external⠀constituencies⠀to deliver⠀sustained⠀value to⠀the⠀community.⠀An⠀incumbent⠀maintains⠀close ties⠀to all⠀hospital⠀departments⠀and⠀medical⠀staff to⠀assure⠀efficient,⠀cost-effective⠀and⠀compliant⠀operations⠀and to⠀identify/address/resolve⠀challenges⠀in a⠀timely⠀manner.

Work⠀includes:⠀1)⠀overseeing⠀financial⠀management⠀of⠀assigned⠀facility,⠀including⠀monitoring⠀budgets,⠀productivity⠀measures⠀and other⠀internal⠀controls⠀to assure⠀defined⠀targets⠀and⠀maximum⠀performance⠀measures⠀are⠀attained;⠀2)⠀recommending/overseeing⠀capital⠀improvements⠀such as⠀upgrading⠀hospital⠀facilities,⠀including⠀construction/renovation⠀of⠀structures⠀and⠀purchase⠀of new⠀equipment;⠀and 3)⠀leading/implementing⠀initiatives,⠀programs⠀and⠀projects⠀to⠀monitor,⠀evaluate,⠀integrate⠀and⠀improve⠀overall⠀hospital⠀operations⠀and⠀quality of⠀care in⠀line with⠀healthcare⠀reform⠀mandates⠀and new⠀organizational/delivery⠀models;⠀and 4)⠀directly⠀supervising⠀subordinate⠀site-based⠀clinical⠀management⠀staff⠀(e.g.⠀Med-Surg,⠀Emergency⠀Services,⠀Critical⠀Care,⠀Acute⠀Care,⠀etc).

Key⠀contacts⠀include⠀VMFH⠀Leadership,⠀independent⠀physician⠀group⠀leaders,⠀physicians⠀and other⠀healthcare⠀professionals⠀to gain⠀acceptance⠀of⠀recommendations⠀regarding⠀new⠀programs/systems/policies⠀and⠀financial/performance/process⠀improvement⠀opportunities.⠀Effective⠀performance⠀requires a⠀high⠀degree of⠀professionalism⠀and the⠀ability to⠀interact⠀effectively⠀with a⠀wide⠀variety of⠀internal/external⠀entitles/stakeholders⠀to⠀significantly⠀increase⠀the⠀growth,⠀visibility⠀and⠀financial⠀viability⠀of the⠀assigned⠀hospital.⠀Responsibilities⠀require⠀considerable⠀knowledge⠀of⠀healthcare⠀reform⠀concepts⠀and⠀organizational⠀models,⠀technologies⠀and⠀hospital⠀operations⠀sufficient⠀to take⠀advantage⠀of⠀important⠀synergies/opportunities⠀in⠀contract⠀administration,⠀cost⠀containment,⠀business⠀growth/development,⠀clinical⠀outcomes,⠀information⠀systems⠀support⠀and⠀regulatory⠀compliance.

Responsibilities

Operational Accountability
  • Plans,⠀directs⠀and⠀evaluates⠀all⠀community⠀hospital⠀operations⠀to ensure⠀that all⠀services/activities⠀are⠀conducted⠀in a⠀timely and⠀cost-effective⠀manner and⠀in⠀compliance⠀with⠀organizational⠀values,⠀professional/accreditation⠀standards,⠀internal⠀policies/standards/procedures⠀and⠀applicable⠀regulatory⠀requirements;⠀assures⠀the safe⠀and⠀appropriate⠀delivery⠀of⠀diagnostic⠀and⠀therapeutic⠀patient⠀care and⠀achievement⠀of⠀clinical⠀core⠀measurement⠀scores;⠀coordinates⠀with⠀Division⠀SVP COO to⠀ensure⠀timely and⠀effective⠀execution⠀of key⠀strategic⠀plans and⠀objectives.
  • Directs⠀the⠀development⠀of reports⠀on key⠀performance⠀indicators⠀and other⠀significant⠀benchmarking⠀metrics;⠀makes⠀presentations⠀to present⠀results to⠀executive⠀stakeholders.
  • Directs⠀the⠀development,⠀implementation⠀and⠀evaluation⠀of⠀new/revised⠀standards,⠀policies,⠀procedures,⠀guidelines,⠀training⠀materials⠀and/or⠀general⠀communications⠀in support⠀of the⠀organization⠀to ensure⠀consistency⠀with the⠀philosophy/values⠀of the⠀organization⠀and⠀compliance⠀with⠀applicable⠀regulatory/accreditation/contractual⠀requirements;⠀ensures⠀that all⠀support⠀activities⠀are fully⠀documented⠀in⠀accordance⠀with the⠀standards⠀and⠀practices⠀of the⠀organization;⠀ensures⠀that⠀employees⠀understand⠀and apply⠀internal⠀guidelines⠀appropriately,⠀and⠀monitors⠀compliance⠀with all⠀regulatory⠀requirements.
  • Cultivates⠀and⠀maintains⠀professional⠀relationships⠀with⠀community⠀constituents⠀and other⠀external⠀entities/stakeholders⠀to foster⠀opportunities⠀for⠀enhanced⠀community⠀interaction/involvement,⠀revenue⠀enhancement/increased⠀market⠀share, and⠀to⠀positively⠀impact⠀public⠀perception⠀and brand⠀awareness.
Short- and Long-Term Planning
  • Works with⠀the Div⠀SVP COO,⠀VMFH⠀leadership⠀and other⠀key⠀stakeholders⠀in the⠀ongoing⠀formulation⠀of⠀strategies,⠀initiatives,⠀priorities,⠀objectives,⠀business⠀development/marketing⠀plans and⠀related⠀policies/procedures;⠀directs⠀and⠀coordinates⠀the⠀development/implementation⠀of formal⠀strategic/tactical⠀plans, to⠀include⠀both⠀short- and⠀long-term⠀business⠀planning;⠀makes⠀effective⠀presentations⠀with⠀regard to⠀future⠀recommendations,⠀key⠀performance⠀indicators⠀and other⠀significant⠀benchmarking⠀metrics.
  • Keeps⠀abreast of⠀national⠀best⠀practices⠀and⠀develops⠀strategic⠀programs⠀that⠀become⠀best⠀practices;⠀ensures⠀the⠀ongoing⠀assessment⠀of the⠀strengths⠀and⠀weaknesses⠀of the⠀organization⠀to better⠀identify⠀future⠀organizational⠀development⠀needs,⠀priorities⠀and⠀challenges.⠀Evaluates⠀existing⠀systems/program/priorities⠀and future⠀potential⠀to make⠀recommendations⠀for⠀growth,⠀expansion,⠀new⠀services⠀and⠀solvency⠀of⠀existing⠀services⠀based on⠀market⠀demographics⠀and⠀facility/service⠀line⠀volume⠀projections;⠀develops⠀and⠀executes⠀methodologies⠀for⠀measuring⠀impact,⠀return on⠀investment⠀and/or⠀effectiveness⠀in meeting⠀overall⠀objectives⠀and⠀achieving⠀expected⠀results.
Budget Administration
  • Directs⠀the⠀development⠀of the⠀annual⠀operating/capital⠀budget for⠀the⠀assigned⠀hospital;⠀identifies,⠀aligns and⠀optimizes⠀resources⠀to⠀positively⠀impact⠀organizational⠀strategies⠀towards⠀achievement⠀of goals;⠀reviews⠀monthly⠀financial⠀reports to⠀ensure⠀budgetary⠀objectives⠀are⠀achieved;⠀exercises⠀effective⠀cost⠀control by⠀monitoring⠀and⠀adjusting⠀expenses⠀as needed⠀to stay⠀within⠀budget;⠀approves⠀expenditures⠀within⠀defined⠀scope of⠀responsibility;⠀identifies⠀negative⠀variances⠀and⠀develops⠀action⠀plans to⠀document,⠀address⠀and⠀effectively⠀resolve in⠀a⠀timely
  • manner.
  • Oversees⠀the⠀preparation⠀of timely,⠀complete⠀and⠀accurate⠀financial,⠀budget,⠀activity⠀and⠀productivity⠀information,⠀including⠀variance⠀reports,⠀financial⠀projections⠀and other⠀statistical⠀reports;⠀keeps⠀interested⠀parties⠀apprised⠀of all⠀issues⠀with⠀potential⠀for⠀budgetary⠀impact.

Staff Management and Development
  • Directs⠀and⠀evaluates⠀the work⠀of⠀subordinate⠀management⠀staff in⠀accordance⠀with the⠀content,⠀spirit and⠀intent of⠀applicable⠀internal/external⠀regulations⠀and⠀standards⠀for human⠀resource⠀management;⠀makes⠀employment⠀decisions,⠀establishes⠀performance⠀standards⠀and⠀evaluates⠀management⠀performance;⠀educates,⠀guides,⠀counsels⠀and⠀develops⠀management⠀staff and⠀addresses⠀performance⠀management⠀concerns⠀and⠀technical⠀issues⠀elevated⠀by⠀subordinates⠀as beyond⠀their⠀scope of⠀authority.
  • Meets⠀periodically⠀with⠀site-based⠀managers⠀who have⠀direct⠀reporting⠀relationships⠀through⠀other⠀reporting⠀hierarchies⠀(e.g. Lab,⠀Pharmacy,⠀Therapies,⠀etc) to⠀gather⠀feedback⠀regarding⠀clinical⠀functions⠀and to⠀review⠀matters⠀such as⠀budget,⠀productivity,⠀clinical⠀outcomes,⠀staffing,⠀ongoing⠀projects⠀and others⠀of similar⠀importance;⠀identifies⠀issues and⠀works with⠀regional⠀management⠀and⠀site-based⠀manager to⠀address⠀and⠀resolve as⠀appropriate.
Qualifications

Education/Work Experience Requirements
  • Master’s⠀degree⠀from an⠀accredited⠀college or⠀university⠀in⠀healthcare⠀administration,⠀business⠀administration⠀or other⠀discipline⠀related to⠀the duties⠀of the⠀position.
  • Minimum⠀of seven⠀years of⠀executive-level⠀experience⠀that would⠀demonstrate⠀attainment⠀of the⠀requisite⠀job⠀knowledge/abilities.
  • Five⠀years of⠀leadership⠀work⠀experience.

Job Knowledge/Abilities:
  • Knowledge⠀of the⠀principles,⠀practices⠀and tools⠀relating⠀to⠀hospital/health⠀system⠀administration,⠀strategic⠀business⠀planning,⠀program⠀development⠀and⠀continuous⠀process/performance⠀improvement.
  • Knowledge⠀of health⠀care⠀reform⠀initiatives⠀and legal⠀issues⠀pertaining⠀to health⠀care⠀sufficient⠀to apply⠀to⠀strategic⠀planning,⠀operations⠀and⠀programs.
  • Knowledge⠀of the⠀principles,⠀practices,⠀standards,⠀techniques,⠀protocols⠀and⠀tools/equipment⠀relating⠀to⠀clinical⠀operations⠀in a⠀healthcare⠀environment.
  • Knowledge⠀of the⠀content,⠀intent and⠀application⠀of⠀regulations,⠀policies,⠀standards,⠀operations,⠀and⠀requirements⠀applicable⠀to the⠀business⠀function(s)⠀under⠀designated⠀scope of⠀authority.
  • Knowledge⠀of⠀safety/risk⠀management⠀and⠀regulatory⠀accreditation/survey⠀processes⠀relating⠀to health⠀care⠀organizations.
  • Knowledge⠀of the⠀principles,⠀practices,⠀regulatory⠀requirements⠀and VMFH⠀policies⠀applicable⠀to budget⠀administration,⠀financial⠀management,⠀employee⠀supervision⠀and⠀performance⠀management.
  • Knowledge⠀of, and⠀experience⠀with,⠀managed⠀care,⠀including⠀capitation⠀and⠀contracting⠀issues.
  • Knowledge⠀of the⠀principles,⠀practices,⠀methodologies⠀and tools⠀relating⠀to⠀structured⠀performance⠀improvement⠀methodologies.
  • Knowledge⠀of the⠀standards,⠀practices⠀and tools⠀relating⠀to⠀effective⠀group⠀presentation,⠀facilitation⠀and⠀communication.
  • Ability⠀to⠀communicate⠀functional⠀concepts⠀and⠀expertise⠀to senior⠀management⠀and other⠀interested⠀parties to⠀facilitate⠀strategic⠀planning⠀and⠀achievement⠀of⠀business⠀objectives.
  • Ability⠀to⠀influence/persuade⠀others,⠀negotiate⠀effectively⠀with⠀diverse⠀groups of⠀high-level⠀individuals,⠀and create⠀buy-in for⠀services,⠀programs,⠀and⠀initiatives.
  • Ability⠀to⠀effectively⠀lead,⠀direct,⠀develop⠀and⠀evaluate⠀the work⠀of⠀subordinate⠀management⠀staff and⠀matrixed⠀managers⠀reporting⠀to other⠀functional⠀leaders.
  • Ability⠀to analyze⠀and⠀evaluate⠀results to⠀determine⠀whether⠀activities⠀effectively⠀address⠀and⠀support⠀business⠀objectives,⠀and⠀produce⠀the⠀expected⠀outcomes⠀and⠀return-on-investment.
  • Ability⠀to⠀strategize,⠀develop,⠀implement⠀and⠀evaluate⠀business⠀plans,⠀initiatives,⠀standards,⠀and⠀policies/procedures.
  • Ability⠀to⠀identify⠀budget⠀variances,⠀compliance⠀deficiencies⠀and/or⠀systemic⠀weaknesses⠀and⠀implement⠀timely⠀corrective⠀action/performance⠀improvement⠀to⠀forestall⠀or⠀remedy.
  • Ability⠀to keep⠀abreast of⠀trends,⠀emerging⠀technologies,⠀best⠀practices⠀and⠀new/changing⠀regulatory⠀requirements⠀impacting⠀matters⠀within⠀designated⠀scope of⠀authority.
  • Ability⠀to convey⠀information⠀effectively⠀in verbal⠀and⠀written⠀communication,⠀and⠀through⠀group/business⠀presentations.
  • Ability⠀to⠀establish⠀and⠀maintain⠀effective⠀working⠀relationships⠀as⠀required⠀by the⠀duties of⠀the⠀position,⠀and to⠀work⠀effectively⠀with key⠀stakeholders/constituencies⠀in all⠀aspects of⠀ACO/CIN⠀management.
  • Ability⠀to use⠀office⠀equipment⠀and⠀automated⠀systems/applications/software⠀at an⠀acceptable⠀level of⠀proficiency.

Pay Range
$97.31 - $136.23 /hour

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