Associate Voice Network Technology Engineer

Job Summary

PSEG⠀Nuclear⠀Business⠀Unit is⠀looking⠀for an⠀Associate⠀Voice⠀Network⠀Technology⠀Engineer⠀with a⠀thorough⠀knowledge⠀of⠀fundamental⠀networking⠀concepts,⠀hands-on⠀experience⠀with voice⠀and⠀network⠀troubleshooting,⠀technology⠀solution⠀design,⠀and⠀implementation.⠀The⠀Associate⠀Voice⠀Network⠀Technology⠀Engineer⠀is⠀involved⠀in the⠀full⠀technology⠀life cycle⠀and⠀responsible⠀for⠀designing,⠀coding,⠀configuring,⠀testing,⠀implementing⠀and⠀supporting⠀voice and⠀network⠀software,⠀hardware⠀and⠀systems.⠀Technology⠀Engineers⠀may be⠀assigned⠀to either⠀implementation⠀or support⠀functions.⠀Implementation⠀involves⠀creating⠀new⠀technology⠀based⠀solutions⠀whereas⠀support⠀involves⠀upgrades,⠀maintenance⠀or issue⠀resolution⠀to⠀existing⠀technology⠀solutions.

Job Responsibilities

Primary Responsibilities are:

• Design,⠀configuration,⠀development,⠀documentation,⠀and⠀testing of⠀technology⠀solutions⠀to meet⠀business⠀or⠀technology⠀requirements.⠀Recommendation⠀of⠀technology⠀alternatives.⠀Collaboration⠀with other⠀individuals⠀to ensure⠀proper⠀integration⠀of the new⠀technology⠀solution⠀with the⠀existing⠀technology⠀solutions.
• Analysis⠀of end⠀user’s⠀needs,⠀business,⠀and⠀technology⠀requirements.⠀Translation⠀of these⠀requirements⠀into⠀technology⠀solution⠀capabilities⠀and⠀design.⠀Alternatively,⠀using the⠀user⠀needs,⠀business,⠀and⠀technology⠀knowledge⠀to peer⠀review⠀designs,⠀implementation⠀plans,⠀software⠀code,⠀configuration⠀settings⠀or other⠀artifacts⠀to ensure⠀technology⠀solution⠀being⠀created by⠀others⠀meets the⠀user⠀needs,⠀business⠀and⠀technology⠀requirements.
• Provides⠀support⠀toward⠀resolution⠀of⠀escalated⠀support⠀tickets.⠀May⠀perform⠀the needed⠀analysis⠀to⠀identify⠀root cause⠀of⠀reported⠀incidents⠀as well as⠀identify⠀the short⠀and long⠀term⠀remediation⠀for the⠀identified⠀incidents

Specific responsibilities include:

• Oversees⠀design,⠀implementation,⠀and⠀maintenance⠀of voice⠀communications⠀systems.
• Demonstrates⠀expertise⠀in the⠀configuration,⠀implementation,⠀and⠀maintenance⠀of data⠀and voice⠀network⠀communications⠀systems.
• Develops⠀internal⠀documents⠀for⠀troubleshooting⠀support,⠀network⠀infrastructure⠀documentation,⠀and⠀maintenance⠀procedures.
• Migrates⠀sites from⠀legacy PBX⠀to Cisco⠀VoIP and⠀provides⠀tier 3⠀support⠀for both⠀Cisco VoIP⠀and legacy⠀PBX⠀telephone⠀systems.
• Manages⠀secure⠀communications⠀devices⠀and⠀infrastructure⠀components⠀(POTs,⠀ISDN, PBX,⠀call⠀management⠀servers,⠀conference⠀bridges,⠀etc.).
• Works⠀with⠀network⠀services⠀team to⠀develop⠀fully⠀integrated⠀data and⠀voice⠀solutions.
• Ensures⠀that the⠀design and⠀technology⠀solution⠀implementation⠀meets⠀security⠀and QA⠀standards.⠀Suggests⠀fixes to⠀issues by⠀doing a⠀thorough⠀analysis⠀of root⠀cause and⠀impact of⠀any⠀defect(s).
• Conducts⠀design and⠀change⠀record⠀peer⠀reviews in⠀support of⠀upcoming⠀changes.
• Provides⠀support⠀toward⠀resolution⠀of⠀escalated⠀support⠀tickets.

Job Specific Qualifications

Required:

• Bachelor’s⠀degree in⠀Engineering,⠀Computer⠀Science or⠀a related⠀field i.e.⠀STEM
• 2-4⠀years of⠀professional⠀technology⠀solution⠀engineering
• 2+⠀years⠀primary⠀support⠀experience⠀in IP,⠀VOIP, PBX,⠀voice⠀mail,⠀voice⠀networks,⠀and video⠀systems.
• 2+⠀years⠀performing⠀configuration,⠀implementation,⠀and⠀maintenance⠀of voice,⠀data,⠀and/or⠀network⠀communications⠀systems.
• Demonstrated⠀good⠀leadership⠀capabilities⠀through⠀technology⠀solution⠀ownership⠀and⠀adoption,⠀projects⠀or other⠀work⠀experiences.
• Experience⠀with⠀telecommunication⠀wiring and⠀telecommunication⠀switch/PBX⠀programming.
• Knowledge⠀and⠀experience⠀of basic⠀understanding⠀of⠀infrastructure⠀wiring/connectivity.
• Ability⠀to work⠀independently⠀and⠀multi-task⠀effectively.
• Strong⠀analytical⠀ability⠀and⠀attention⠀to⠀detail.
• Excellent⠀problem⠀solving⠀skills.
• Strong⠀oral and⠀written⠀communication⠀skills.
• Leadership,⠀technical⠀teamwork,⠀and⠀interpersonal⠀skills.
• Ability⠀to foster⠀working⠀relationships⠀with the⠀team, IT⠀Management,⠀and client⠀departments.
• Understanding⠀of⠀technology⠀architecture,⠀technology⠀platforms,⠀and⠀ability to⠀explain⠀technical⠀concepts⠀to the⠀business⠀users in⠀the⠀context of⠀business⠀requirements.

Desired:

• CCNA-⠀Routing &⠀Switching⠀OR⠀Voice
• Strong⠀understanding⠀and⠀working⠀knowledge⠀of network⠀and voice⠀infrastructures:⠀LAN, WAN,⠀routers,⠀switches,⠀firewalls,⠀trunking,⠀PSTN, PRI,⠀TDM, POTS,⠀and local⠀exchange⠀carriers
• Experience⠀implementing⠀off the⠀shelf⠀products.
• Experience⠀with⠀mission⠀critical⠀technology⠀solutions.

Disclaimer

Certain⠀positions⠀at the⠀Company⠀may⠀require⠀you to⠀have⠀access to⠀Part⠀810-Controlled⠀Information.⠀Under the⠀law, the⠀Company is⠀limited in⠀who it can⠀share this⠀information⠀with and⠀in certain⠀circumstances⠀it is⠀necessary⠀to obtain⠀specific⠀authorization⠀before the⠀Company⠀can share⠀this⠀information.⠀Accordingly,⠀if the⠀position⠀does⠀require⠀access to⠀this⠀information,⠀you must⠀complete a⠀10 CFR⠀Part 810⠀Export⠀Control⠀Compliance⠀Nationality⠀Request⠀Form, a⠀copy of⠀which will⠀be⠀provided⠀to you by⠀Talent⠀Acquisition⠀if an⠀offer is⠀made. If⠀there is a⠀need for⠀specific⠀authorization,⠀due to the⠀time it⠀takes to⠀obtain⠀authorization⠀from the⠀government,⠀we will⠀likely not⠀be able to⠀further⠀proceed⠀with an⠀offer.

PSEG⠀is an⠀equal⠀opportunity⠀employer,⠀dedicated⠀to a⠀policy of⠀non-discrimination⠀in⠀employment,⠀including⠀the hiring⠀process,⠀based on⠀any⠀legally⠀protected⠀characteristic.⠀Legally⠀protected⠀characteristics⠀include⠀race,⠀color,⠀religion,⠀national⠀origin,⠀sex, age,⠀marital⠀status,⠀sexual⠀orientation,⠀disability⠀or veteran⠀status or⠀any other⠀characteristic⠀protected⠀by⠀federal,⠀state, or⠀local law⠀in⠀locations⠀where PSEG⠀employs⠀individuals.