Associate Field Operations Technician

Crown⠀Castle is⠀the⠀nation’s⠀largest⠀provider⠀of shared⠀communications⠀infrastructure:⠀towers,⠀small⠀cells and⠀fiber.⠀Whenever⠀you make a⠀call,⠀track a⠀workout or⠀stream⠀music and⠀videos,⠀we’re⠀the ones⠀providing⠀the⠀communications⠀infrastructure⠀that makes⠀it⠀possible⠀to⠀transform⠀the way we⠀live and⠀work. From⠀5G and the⠀internet⠀of things⠀to drones,⠀autonomous⠀vehicles⠀and AR/VR,⠀we enable⠀the⠀technologies⠀that help⠀people⠀stay safe,⠀connected⠀and ready⠀for the⠀future.⠀Crown⠀Castle is⠀publicly⠀traded on⠀the S&P⠀500, and⠀one of the⠀largest⠀Real⠀Estate⠀Investment⠀Trusts in⠀the⠀US.

Role

Technician⠀in the⠀Network⠀Operations⠀Organization⠀that is⠀responsible⠀for the⠀installation,⠀testing,⠀and⠀maintenance⠀of⠀high-speed⠀fiber⠀optic⠀transmission⠀equipment,⠀circuits⠀and small⠀cell⠀networks.⠀Typical⠀responsibilities⠀are⠀circuit⠀delivery,⠀resolution⠀of⠀reactive⠀maintenance/change⠀management⠀tickets as⠀well as⠀the⠀completion⠀of⠀preventative⠀maintenance⠀and⠀quality⠀review⠀tasks.

Responsibilities

• Perform⠀all⠀activities⠀in a⠀manner to⠀ensure the⠀safety of⠀yourself,⠀team,⠀customers⠀and the⠀public.
• Respond⠀to all⠀network⠀outages,⠀impairments⠀and⠀emergencies⠀in⠀assigned⠀area.
• Complete⠀all⠀required⠀preventative⠀maintenance⠀inspections⠀to Crown⠀Castle⠀standards.
• Install,⠀Turn-up,⠀test and⠀provision⠀SONET,⠀DWDM, and⠀Ethernet⠀equipment⠀in an⠀optical⠀fiber⠀network⠀adhering⠀to⠀engineered⠀design⠀with⠀minimal⠀supervision/support.
• Work⠀with fiber⠀optic,⠀SONET/Ethernet⠀related⠀test⠀equipment⠀including⠀Network⠀Tester,⠀OTDR,⠀Optical⠀Power⠀Meter,⠀Optical⠀Fiber⠀Identifier,⠀Multimeter,⠀DC plant⠀tester⠀with⠀minimal⠀supervision/support.
• Operate⠀and⠀understand⠀RF and⠀Small Cell⠀related⠀test⠀equipment,⠀such as⠀Antenna/PIM⠀analyzer,⠀RF power⠀meter,⠀Spectrum⠀analyzer,⠀Signal⠀generator,⠀Fusion⠀splicer⠀with⠀minimal⠀Supervision/Support.
• Perform⠀analysis⠀and⠀troubleshooting⠀of issues⠀while⠀assisting⠀the NOC⠀and⠀customers.
• Perform⠀site⠀survey and⠀quality⠀review of⠀remote⠀locations⠀to ensure⠀company⠀standards⠀are⠀met.
• Perform⠀both⠀hardware⠀and⠀software⠀updates⠀and/or⠀changes to⠀remote⠀site⠀equipment⠀as⠀necessary⠀with⠀minimal⠀Supervision/Support
• Operate⠀PC or⠀similar⠀devices to⠀gain⠀access to⠀Network⠀nodes, CPE⠀devices/Small⠀Cell⠀Network⠀elements⠀as well as⠀assigned⠀administrative⠀tasks.
• Work⠀efficiently⠀and⠀effectively⠀with⠀cross-functional⠀departments⠀and⠀peers.
• Responsible⠀for⠀compliance⠀with All⠀Crown⠀Castle⠀policies⠀and⠀procedures.
• Participate⠀in on-call⠀rotation⠀schedule⠀for nights⠀and⠀weekend⠀coverage.
• Safe⠀work⠀practices⠀must be⠀followed⠀along with⠀integrity⠀and⠀quality.

Education/Certifications/Licensure

• High⠀School⠀Degree or⠀equivalent⠀required
• Associates⠀or⠀two-year⠀technical⠀degree⠀strongly⠀preferred
• Wireless/Wireline⠀Operations,⠀Ethernet⠀certification⠀or⠀equivalent⠀military⠀experience⠀preferred
• Possess⠀a valid⠀state⠀driver’s⠀license⠀with a⠀non-negligent⠀driving⠀record

Other Skills/Abilities

• Ability to⠀safely⠀drive and⠀operate a⠀Crown⠀Castle⠀boom truck⠀in the⠀public⠀right of⠀way.
• Ability⠀to⠀communicate⠀both⠀verbally⠀and in⠀writing in⠀a clear⠀and⠀concise⠀manner
• Ability⠀to work in⠀Web Based⠀ticketing⠀and⠀network⠀monitoring⠀systems
• Ability⠀to work⠀independently⠀with⠀minimal⠀guidance,⠀while⠀managing⠀time for⠀maximum⠀efficiency.
• Knowledge⠀of radio⠀transmitters,⠀receivers,⠀antennas,⠀electronic⠀and fiber⠀optic⠀theory

Experience/Minimum Requirements

• Experience⠀with one⠀or more of⠀the⠀following⠀– RF,⠀Ethernet,⠀Sonet,⠀Video or⠀fiber⠀optic⠀testing
• Technical⠀knowledge⠀of Fiber,⠀Coax and⠀Low⠀voltage⠀trouble⠀shooting
• Successfully⠀completion⠀of⠀technical⠀training⠀program⠀for RF or⠀Telecommunications