Associate Director

The Operations Lead role at Publicis Health Media (PHM) offers an opportunity to manage high-impact client projects, driving innovation and operational excellence within the healthcare media space. PHM's team is dedicated to connecting people with health and wellness solutions, leveraging the agency’s media expertise to enhance client satisfaction and fuel patient support throughout healthcare journeys.

Role Overview:

As an Operations Lead, you will collaborate with the Director of Operations to manage key projects, focusing on client satisfaction, team efficiency, and project quality. This is a hybrid role requiring three in-office days per week, with specifics discussed during the interview process.

Key Responsibilities:

• Project Management: Create and manage project plans, define deliverable timelines, lead daily task management, and coordinate third-party agencies. You will also be responsible for minimizing risk and maintaining system governance.
• Scope Management: Develop scopes of work, track project progress, identify incremental opportunities, and foster cross-team relationships to improve efficiency and collaboration.
• Team Leadership: Guide, mentor, and develop team members while promoting diversity. Uphold operational standards, promote teamwork, and enhance professional communication across the organization.
• Process Improvement: Lead process enhancement initiatives, providing escalation support for large projects, and drive efficiency throughout client and agency engagements.

Qualifications:

• Bachelor’s degree in Marketing or a related field.
• 8+ years of project management experience in an agency, preferably within media.
• Strong knowledge of project management tools (Microsoft Office Suite, SmartSheet, MS Teams).
• Proven ability to deliver projects on time and within budget, excellent client-facing skills, and experience leading process improvements.

Salary & Benefits:

• Salary Range: $85,000 - $110,000
• Benefits: Comprehensive package including medical, dental, vision, 401K, parental leave, family care leave, family forming assistance, tuition reimbursement, and flexible time off. Publicis Groupe promotes a culture of inclusion and celebrates diversity, creating an environment where all employees can grow and succeed.

Publicis Groupe’s motto, “Viva La Différence,” emphasizes the value of diverse perspectives and experiences, aiming to create equitable and inclusive experiences for all employees.