Associate Director

The⠀Associate⠀Director,⠀Enrollment⠀Technology⠀will work⠀across the⠀functional⠀units⠀within the⠀Division⠀of⠀Strategic⠀Enrollment⠀Management⠀to ensure⠀the⠀continued⠀success of⠀technical⠀and⠀operational⠀objectives.⠀This⠀position⠀will⠀ensure⠀optimal⠀system⠀functionality⠀for all⠀divisional⠀systems,⠀including⠀Slate, and⠀provide⠀the⠀professional⠀oversight,⠀guidance,⠀and⠀knowledge⠀necessary⠀to elevate⠀technical⠀and⠀operational⠀performance.

This⠀position⠀is⠀responsible⠀for⠀strategizing⠀and⠀leading⠀projects⠀involving⠀data⠀migration,⠀database⠀management,⠀and⠀systems⠀integrations,⠀as related⠀to⠀evolving⠀enrollment⠀and⠀onboarding⠀business⠀processes.⠀Acting as⠀a liaison⠀to IT⠀groups,⠀both⠀internal⠀and⠀external,⠀this⠀position⠀will be⠀responsible⠀for⠀continuously⠀managing⠀processes⠀and⠀policies.

Duties and Responsibilities:

• Oversees⠀the⠀multi-department⠀student⠀applicant⠀onboarding⠀process,⠀identifying⠀potential⠀factors in⠀post-deposit⠀melt risk⠀and⠀developing⠀technical⠀and⠀operational⠀mitigation⠀strategies.
• Tracks⠀post-deposit⠀applicant⠀behavior⠀in digital⠀spaces and⠀designs⠀technical⠀and⠀operational⠀improvements⠀to⠀onboarding⠀processes⠀based on⠀best⠀practices⠀and⠀industry⠀research.
• Supervises⠀team in⠀performing⠀complex⠀technical⠀work⠀related to⠀analyzing⠀and⠀resolving⠀backend⠀issues for⠀all⠀enrollment⠀management⠀systems.
• Works⠀closely⠀with the⠀Enrollment⠀Management⠀business⠀offices to⠀match⠀backend⠀solutions⠀to⠀frontend⠀initiatives⠀involving⠀the CRM⠀and other⠀enrollment⠀management⠀systems.
• Leads⠀the⠀development⠀of complex⠀custom⠀programming⠀to enhance⠀system⠀functionality,⠀including⠀data feed⠀stability,⠀data⠀security,⠀and⠀systems⠀integrations.
• Is⠀responsible⠀for⠀frontend⠀and⠀backend⠀development,⠀systems⠀configurations,⠀and data⠀management⠀processes,⠀policies,⠀and⠀technical⠀specifications⠀and⠀documentation.
• Oversees⠀testing⠀and⠀quality⠀assurance⠀processes⠀for data⠀system⠀integrations,⠀upgrades,⠀and new⠀implementations.
• Leads⠀projects⠀related to⠀data⠀requirements,⠀feeds, and⠀data⠀integrity;⠀works to⠀facilitate⠀data⠀definitions⠀and⠀standards,⠀and to⠀improve⠀data⠀capture,⠀accuracy,⠀and⠀access.
• Strategizes⠀the⠀implementation,⠀use,⠀maintenance,⠀and⠀expansion⠀of the CRM⠀and other⠀digital⠀tools by⠀providing⠀guidance⠀and⠀delegating⠀process⠀improvements,⠀platform⠀enhancements,⠀and⠀systems⠀integrations⠀for⠀Strategic⠀Enrollment⠀Management.
• Liaises⠀with⠀Rowans⠀technology⠀department⠀to⠀implement⠀and⠀maintain⠀data feeds⠀between⠀Strategic⠀Enrollment⠀management⠀data⠀systems⠀and ERPs⠀across⠀Rowan⠀University⠀and⠀partnership⠀schools.
• Liaises⠀with⠀external⠀vendors to⠀ensure⠀appropriate⠀systems⠀configurations⠀and data⠀transfer⠀stability.
• Performs⠀other⠀related⠀duties as⠀may be⠀assigned.

Required Qualifications:

• Master's⠀degree⠀preferred;⠀baccalaureate⠀degree⠀required⠀in a⠀relevant⠀field.
• At⠀least 1⠀year of⠀demonstrated⠀experience⠀managing⠀technical⠀and⠀operational⠀staff.
• Five⠀years of⠀experience⠀in CRM⠀administration⠀(at least⠀2 years of⠀experience⠀with Slate⠀CRM).
• Expertise⠀in⠀HTML/CSS⠀and⠀working⠀knowledge⠀of⠀JavaScript.
• Familiarity⠀with⠀databases⠀and SQL,⠀including⠀relational⠀database⠀programming⠀experience.

Desired Qualifications:

• Knowledge⠀of⠀information⠀technology⠀systems⠀and⠀reporting⠀tools,⠀familiarity⠀with Slate⠀CRM,⠀Banner,⠀and OnBase⠀is⠀preferred.
• Sound⠀knowledge⠀of and⠀experience⠀developing⠀and⠀implementing⠀processes⠀for⠀improved⠀data⠀quality⠀and⠀standards.
• Ability⠀to⠀successfully⠀prioritize⠀and⠀facilitate⠀several⠀projects⠀and⠀deadlines⠀independently,⠀while⠀building⠀collaborative⠀relationships.
• Excellent⠀technical⠀writing⠀and verbal⠀communication⠀skills,⠀and the⠀ability to⠀present to⠀diverse⠀audiences,⠀specifically⠀racially,⠀ethnically,⠀and⠀socioeconomically⠀diverse⠀communities.
• Experience⠀working⠀directly⠀with⠀people⠀from⠀diverse⠀racial,⠀ethnic,⠀and⠀socioeconomic⠀backgrounds.