Assoc Field Network Engineer

As a Network and Voice Support Technician, you will provide critical technical expertise related to network design, implementation, integration, and end-user support for voice and network systems. This includes supporting technologies such as VOIP, PBX, voicemail, paging, modems, wireless technologies, and other network solutions. Your role will be pivotal in ensuring the smooth operation of network and voice-related services and troubleshooting any issues to meet the needs of the business.

Responsibilities:

• Analyze and resolve network issues, including interference, intelligibility, clarity, and other related network performance problems.
• Manage assigned action items, ensuring progress is monitored and status reports are generated.
• Apply industry-standard installation practices to ensure the reliable delivery of voice services.
• Ensure that all network changes follow proper change management procedures, and documentation is kept up to date.
• Maintain regular communication with users regarding the status of service calls, keeping them informed on open or pending issues.
• Provide input and recommendations to improve policies, procedures, and the overall quality of service.
• Identify potential problem areas, offer solutions, and escalate issues as needed to minimize downtime and outages.
• Other duties as assigned by management.

Position Requirements:

• Education: High School diploma or equivalent required.
• Experience: 0-2 years of telecommunication support experience preferred.
• Skills:
  • Strong written and verbal communication skills.
  • Strong analytical, multi-tasking, and problem-solving abilities.
  • Ability to effectively manage service calls and meet deadlines.

Why Join Us:

• Mission-Driven: Play a vital role in a mission-driven organization that values service excellence and community well-being.
• Supportive Environment: Work with a team that supports your growth and fosters a culture of respect and inclusivity.
• Career Growth: Gain experience in a variety of network and voice technologies, providing an excellent foundation for your career advancement.