Assistant Director of Rooms

• Supports⠀company's⠀philosophy⠀and⠀company⠀culture⠀through⠀the use of⠀Pillars⠀and⠀Legendary⠀Quality⠀Experiences⠀on a daily⠀basis to⠀ensure⠀Guest⠀Satisfaction⠀and the⠀achievement⠀of our⠀Mission⠀Statement.
• Ensure⠀that⠀Legendary⠀Quality⠀Standards,⠀policies⠀and⠀procedures⠀of⠀Mandarin⠀Oriental⠀Hotel⠀Group and⠀Emirates⠀Palace are⠀properly⠀understood⠀and⠀followed⠀through.
• To⠀provide⠀support to⠀Director⠀of Rooms,⠀oversee⠀and direct⠀the⠀operation⠀of Front⠀Office,⠀Concierge,⠀Club⠀Lounge,⠀Housekeeping⠀and⠀Laundry.
• To⠀formulate⠀and⠀implement⠀the⠀strategy⠀related to⠀the⠀hotel’s⠀daily⠀operational⠀needs⠀ensuring⠀consistent⠀guest⠀services,⠀colleague⠀productivity,⠀and safety⠀while⠀constantly⠀striving⠀for⠀improvement.
• Ensure⠀that the⠀departmental⠀Legendary⠀Service⠀Training⠀manual,⠀SOP and⠀PnP is⠀continuously⠀updated,⠀maintained⠀and used⠀effectively.
• Monitor⠀colleagues⠀grooming⠀and⠀personal⠀hygiene⠀standards⠀are⠀adhered to⠀hotel⠀standards.
• Cooperate⠀and⠀coordinate⠀teamwork⠀with other⠀departments.
• Effectively⠀communicate⠀with team⠀members,⠀trainers⠀and⠀management.
• Ensure⠀proper⠀staffing⠀with Guest⠀experience⠀and⠀productivity⠀in⠀mind.
• Ensure⠀accurate⠀communication⠀of⠀information⠀and guest⠀requests⠀to all⠀relevant⠀departments.
• Extend⠀meet and⠀greet, and⠀farewell⠀to guests⠀in all VIP⠀categories⠀as well as⠀repeat⠀guests;⠀recognize⠀and⠀anticipate⠀their⠀individual⠀needs.
• Handle⠀all guest⠀complaints⠀and⠀comments⠀relating⠀to the⠀department⠀tactfully⠀in line⠀with MOHG⠀standards.
• To⠀evaluate⠀constantly⠀the⠀manning⠀guide and⠀plans the⠀manning⠀requirements⠀to suit⠀the⠀operational⠀requirements.
• Responsible⠀for labor⠀cost and⠀operating⠀expenses⠀through⠀effective⠀scheduling,⠀budgeting⠀and⠀purchasing.
• Serve⠀as the⠀Manager on⠀Duty and⠀stay⠀in-house⠀to carry⠀out⠀responsibilities⠀of the⠀“Manager-OnDuty”⠀as per the⠀schedule⠀issued by⠀the⠀Executive⠀Office.
• Develop⠀& execute⠀strategic⠀and⠀long-term⠀objectives,⠀as⠀required⠀by⠀Director⠀of⠀Room.
• Perform⠀any other⠀reasonable⠀duties as⠀required⠀by the⠀Director⠀of Rooms⠀and Senior⠀Management.

Key Competencies and background

• MSc/BSc⠀degree in⠀Hotel or⠀Hospitality⠀Management⠀or⠀equivalent.
• Experience⠀in the⠀same role⠀within 5*⠀international⠀luxury⠀hospitality
• Passionate⠀in⠀exceptional⠀guest⠀experience
• Strategic⠀and future⠀oriented
• Business⠀Acumen,⠀knowledgeable⠀in current⠀and⠀possible⠀future⠀policies,⠀practices,⠀trends,⠀technology,
• Versatile⠀learner⠀who enjoys⠀the⠀challenge⠀of⠀unfamiliar⠀tasks
• Ability⠀to set⠀priorities⠀and make⠀quality⠀decisions
• Interpersonal⠀savvy