Assistant Boutique Director Madison Avenue Flagship

The Assistant Boutique Director plays a crucial role in supporting the Boutique Director in managing store operations, staff, merchandise, and customer service. This position is also responsible for achieving personal sales goals while assisting the store in meeting its overall sales objectives and maintaining superior customer service.

Key Responsibilities

Sales Generation

• Assist the Boutique Director in leading the store and team to achieve sales objectives.
• Manage and motivate individual team members to meet their productivity goals.
• Provide continual feedback and coaching on sales techniques to maximize sales.
• Maintain an in-depth knowledge of merchandise and ensure product education meetings are scheduled.
• Propose innovative ideas to grow the business.
• Manage and optimize the CRM system for enhanced customer engagement and data-driven decision-making.

Customer Service

• Coach associates to deliver the highest level of customer service.
• Support the development of client relationships and ensure constant communication through clienteling tools.
• Resolve client issues and complaints quickly and effectively.
• Assist associates with customer service challenges, including returns and defective merchandise.

Operations

• Partner with the operations manager to maintain inventory management integrity.
• Assist in managing the alterations process for accuracy and efficiency.
• Ensure accurate and timely execution of point-of-sale transactions.
• Help meet inventory accuracy and shrink requirements; participate in store inventories.
• Support loss prevention, risk management, and physical security protocols.

Merchandising/Visual

• Maintain all merchandising directives and ensure a clean, organized selling floor that reflects the brand image.
• Communicate inventory needs to support business goals.

Human Resources

• Demonstrate effective management and leadership, setting daily priorities and motivating the team.
• Provide ongoing performance feedback to the Boutique Director.
• Participate in monthly meetings with associates to coach performance.
• Address human resources issues promptly with the Boutique Director.
• Ensure compliance with image and personal appearance standards that reflect the brand.

Qualifications

• Experience: Minimum of 5 years in retail, with 2-3 years in specialty or luxury management.
• Skills: Excellent communication, organizational, and interpersonal skills.
• Technical Proficiency: Competency in MS Office, inventory software, and database software.

Company Culture and Benefits

• Work Environment: Puig offers an entrepreneurial, creative, and welcoming work culture.
• Growth Opportunities: A range of learning and development opportunities within an international company.
• Compensation: Competitive salary and benefits package.

Equal Opportunity Employer

Puig is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Application Process

If you're passionate about retail management and customer service and are looking to join a dynamic team, we encourage you to apply for the Assistant Boutique Director position at Puig!