Assistant Beverage Manager

A luxury⠀hospitality⠀brand for⠀modern⠀travelers,⠀Anantara⠀connects⠀guests to⠀genuine⠀places,⠀people and⠀stories⠀through⠀personal⠀experiences⠀and⠀providing⠀heartfelt⠀hospitality⠀in the⠀world’s⠀most⠀exciting⠀destinations.⠀From⠀pristine⠀islands⠀and⠀tropical⠀beaches to⠀cosmopolitan⠀cities,⠀tranquil⠀deserts⠀and lush⠀jungles,⠀Anantara⠀welcomes⠀guests for⠀journeys⠀rich in⠀discovery.

• Managing⠀Beverage⠀Operations
• Ensures⠀compliance⠀with all⠀food &⠀beverage⠀policies,⠀standards⠀and⠀procedures⠀by⠀training,⠀supervising,⠀follow-up⠀and hands⠀on⠀management.
• Implements⠀agreed⠀upon⠀beverage⠀policy and⠀procedures⠀throughout⠀the⠀property.
• Manages⠀in⠀compliance⠀with all⠀applicable⠀beverage⠀laws.
• Understands⠀beverage⠀control⠀including⠀days on⠀hand,⠀perpetual⠀inventory,⠀beverage⠀pars,⠀portion⠀control,⠀costs⠀controls,⠀beverage⠀potentials,⠀mix of⠀sales⠀analysis⠀for⠀beverage,⠀issue &⠀returns,⠀food⠀standards,⠀and period⠀end⠀inventory.
• Monitors⠀adherence⠀to all⠀beverage⠀control⠀policies⠀and⠀procedures.
• Attends⠀pre- and⠀post-convention⠀meetings⠀as needed⠀to⠀understand⠀group⠀needs.
• Comprehends⠀budgets,⠀operating⠀statements⠀and⠀payroll⠀progress⠀reports as⠀needed to⠀assist in⠀the⠀financial⠀management⠀of⠀department.
• Participates⠀in the⠀management⠀of⠀department's⠀controllable⠀expenses⠀to achieve⠀or exceed⠀budgeted⠀goals.
• Manages⠀to achieve⠀or exceed⠀budgeted⠀goals.
• Ensures⠀compliance⠀with all⠀beverage⠀policies,⠀standards⠀and⠀procedures.
• Maintains⠀food⠀handling⠀and⠀sanitation⠀standards.
• Manages⠀inventories⠀according⠀to budget⠀and⠀business⠀levels.
• Assists⠀with⠀developing⠀menus and⠀promotions⠀as⠀necessary.
• Leading⠀Beverage⠀Team
• Trains⠀staff on⠀beverage⠀control⠀policies⠀and⠀procedures.
• Supervises⠀staffing⠀levels to⠀ensure⠀that guest⠀service,⠀operational⠀needs and⠀financial⠀objectives⠀are⠀met.
• Ensures⠀employees⠀understand⠀expectations⠀and⠀parameters.
• Communicates⠀critical⠀information⠀to the⠀beverage⠀staff⠀regarding⠀each⠀event.

Ensuring Exceptional Customer Service

• Provides⠀excellent⠀customer⠀service.
• Interacts⠀with⠀guests to⠀obtain⠀feedback⠀on product⠀quality⠀and⠀service⠀levels.
• Responds⠀effectively⠀to guest⠀problems⠀and⠀complaints.
• Empowers⠀employees⠀to provide⠀excellent⠀customer⠀service.
• Emphasizes⠀guest⠀satisfaction⠀during all⠀departmental⠀meetings⠀and⠀focuses on⠀continuous⠀improvement.
• Provides⠀feedback⠀to⠀individuals⠀in an⠀effort to⠀improve⠀service⠀performance.
• Reviews⠀comment⠀cards and⠀guest⠀satisfaction⠀results⠀with⠀employees.

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills