Provides⠀general⠀healthcare⠀advice and⠀dispenses⠀prescription⠀and⠀non-prescription⠀medication⠀along with⠀non-pharma⠀products⠀to⠀customers.⠀Supervises⠀the retail⠀store team⠀and⠀operations⠀in order⠀to ensure⠀key sales⠀targets,⠀customer⠀satisfaction⠀levels⠀along with⠀operational⠀readiness⠀levels are⠀continuously⠀met.
- Ensure⠀store⠀readiness⠀by⠀monitoring⠀compliance⠀with⠀internal⠀readiness⠀guidelines⠀(e.g.⠀staff⠀readiness⠀– check⠀uniforms,⠀name tags⠀etc.;⠀store⠀readiness⠀–⠀temperature,⠀storage⠀conditions⠀etc.) in⠀order to⠀ensure⠀effective⠀daily⠀operations⠀along with⠀professional⠀look &⠀feel at a⠀store⠀level.
- Perform⠀duties in⠀alignment⠀with the⠀Standard⠀Operating⠀Procedures⠀applicable⠀at a store⠀level by⠀taking⠀appropriate⠀actions⠀(e.g.⠀loyalty⠀program⠀registration⠀etc.) in⠀order to⠀ensure⠀individual⠀performance⠀is⠀according⠀to the⠀standards
- Process⠀prescriptions⠀and⠀dispense⠀medication⠀by⠀reviewing⠀and⠀interpreting⠀physician⠀orders,⠀providing⠀consultation⠀on dosage,⠀storage,⠀side⠀effects⠀and drug⠀interaction⠀in order⠀to ensure⠀customers⠀are⠀appropriately⠀informed⠀and⠀educated
- Educate⠀customers⠀on proper⠀handling⠀of medical⠀equipment⠀(e.g.⠀glucose⠀meters)⠀designed⠀for home⠀use by⠀providing⠀information⠀and⠀additional⠀sources of⠀reference⠀(e.g. user⠀manual) to⠀ensure⠀safe and⠀appropriate⠀use of⠀equipment
- Supervise⠀and⠀provide⠀development⠀opportunities⠀for retail⠀store⠀staff⠀through⠀performance⠀management⠀activities⠀(tracking⠀and⠀monitoring⠀productivity⠀and⠀Individual⠀Key⠀Performance⠀Indicators⠀(KPIs)⠀etc.),⠀corrective⠀actions⠀(when⠀required),⠀regular⠀development⠀conversations,⠀access to⠀formal⠀(e.g.⠀training)⠀and⠀informal⠀(e.g.⠀coaching)⠀development⠀options in⠀order to⠀ensure and⠀maximize⠀performance
- Monitor⠀key sales⠀performance⠀targets⠀and⠀customer⠀satisfaction⠀levels at⠀a store⠀level⠀through⠀direct⠀observation,⠀regular⠀reporting⠀in order⠀to ensure⠀sales and⠀customers⠀satisfaction⠀level are⠀achieved
- Process⠀payments⠀and⠀reconciliations⠀by⠀handling⠀the cash⠀register⠀an⠀coordinating⠀with the⠀Finance⠀team in⠀order to⠀ensure⠀accuracy⠀of payment⠀process⠀and⠀compliance⠀with⠀commercial⠀legal⠀requirements⠀and⠀internal⠀financial⠀processes
- Identify⠀upsell and⠀cross-sell⠀opportunities⠀by⠀consulting⠀with the⠀customer,⠀understanding⠀needs and⠀proposing⠀appropriate⠀products⠀in order⠀to ensure⠀and⠀maximize⠀customer⠀satisfaction⠀and⠀achieve⠀cross sell⠀and upsell⠀targets
- Perform⠀and⠀monitor⠀operational⠀and staff⠀related⠀administrative⠀tasks by⠀monitoring⠀work flow,⠀team⠀schedule⠀and⠀attendance,⠀verifying⠀order⠀entries,⠀handling⠀logistics⠀related to⠀stock⠀levels⠀(ordering⠀stocks,⠀returning⠀etc.),⠀performing⠀inventory⠀management⠀actions⠀(e.g.⠀register⠀products⠀in the⠀inventory⠀etc.),⠀managing⠀expenses⠀(e.g.⠀recording,⠀documenting⠀receipts⠀etc.),⠀checking⠀price⠀updates⠀and⠀changes⠀are in⠀place,⠀overseeing⠀promotion⠀execution⠀etc. in⠀order to⠀ensure⠀compliance⠀with the⠀Operational⠀Excellence⠀guidelines⠀(blueprint)
Health & Safety:
- Ensure⠀compliance⠀at a store⠀level with⠀the Health⠀& Safety⠀policy &⠀procedures⠀(including⠀safety⠀guidelines)⠀and any⠀other⠀required⠀operational⠀standards⠀through by⠀regular⠀monitoring⠀compliance,⠀checking⠀for⠀updates⠀etc. in⠀order to⠀ensure⠀compliance⠀with local⠀industry⠀legal⠀requirements/⠀standards⠀and⠀internal⠀policies
- Dispense⠀and⠀provide⠀advice on⠀over-the-counter/⠀non-prescription⠀medication⠀to treat⠀common⠀illness
- Working⠀Days : 6⠀Working⠀Days,⠀flexible⠀time⠀shifts
- Days⠀off : 1⠀Days Off
Job Requirements:
- Education⠀: BSc in⠀Pharmacy⠀with valid⠀DOH⠀license
- Excellent⠀command of⠀oral and⠀written⠀English.
- Arabic⠀Language⠀is a⠀Must
- Must⠀have a⠀thorough⠀knowledge⠀of medical⠀ethics
Job Types: Full-time, Permanent
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