APPLICATION ADMINISTRATION

• Works⠀closely⠀with the⠀all⠀Information⠀Technology⠀and⠀Infrastructure⠀Leadership⠀to support⠀the⠀on-going⠀administration⠀and⠀day-to-day⠀operations⠀of all⠀payment⠀business⠀applications⠀(⠀SWIFTAlliance,⠀SNL, SWIFT⠀HSM, RTGS⠀Core⠀System,⠀Compliance-⠀AML,⠀Transaction⠀Monitoring)⠀and⠀relevant⠀modules.
• Technical⠀support⠀for⠀connectivity⠀and⠀associated⠀operating⠀system
• Demonstrates⠀the⠀requisite⠀knowledge,⠀skills,⠀and⠀abilities⠀to⠀effectively⠀solicit⠀and⠀capture⠀business⠀and⠀technical⠀requirements;⠀develop,⠀test, and⠀implement⠀system⠀configurations⠀and⠀workflows;⠀diagnose⠀the⠀underlying⠀drivers of⠀performance⠀gaps;⠀inform⠀continuous⠀improvement⠀initiatives
• Maintain⠀product⠀support⠀and⠀maintenance⠀contracts⠀with⠀vendors
• Monitoring⠀and⠀tracking⠀of SWIFT⠀production⠀issues and⠀working⠀pro-actively⠀to catch⠀incidents⠀before⠀they⠀happen
• Ensuring⠀problem⠀and root⠀cause⠀tickets⠀are⠀progressed⠀as per⠀SLAs
• Ensure⠀test⠀planning,⠀strategy⠀and⠀validation⠀are⠀sufficient⠀and in⠀place for⠀changes to⠀be⠀deployed,⠀coordinate⠀release⠀and post⠀release⠀support
• Provide⠀2nd level⠀for⠀application⠀support by⠀assisting⠀in⠀understanding⠀and⠀analysing⠀the⠀day-to-day⠀problems⠀faced by⠀the end⠀users of⠀the⠀systems.
• Handle⠀interface⠀and⠀functionality⠀testing of⠀new⠀releases,⠀patches⠀and⠀certification
• To⠀provide⠀solution⠀or⠀workaround⠀to users⠀for their⠀requests⠀on SWIFT⠀system
• To⠀deliver⠀training⠀to users⠀in⠀software⠀applications
• Prepare⠀manuals⠀for⠀operators⠀and⠀users
• Advice⠀in⠀implementing⠀changes⠀required⠀by users &⠀software⠀vendors

Requirements :

• Minimum 5⠀years of⠀IT⠀application⠀management⠀or service⠀delivery⠀management⠀experience⠀in a⠀financial⠀institution
• Minimum⠀3 years of⠀experience⠀in the⠀administration,⠀configuration⠀and⠀deployment⠀of SWIFT⠀payment⠀system
• Good⠀knowledge⠀and⠀experience⠀of Windows⠀Server and⠀Oracle⠀Database
• Good⠀knowledge⠀and⠀experience⠀of⠀application⠀servers⠀(Apache⠀Tomcat,⠀Webpshere,⠀Weblogic⠀etc⠀)
• ITIL⠀Framework⠀understanding⠀and⠀working⠀knowledge⠀of⠀concepts⠀(Familiarity⠀with⠀Incident,⠀Problem,⠀Change and⠀Release⠀Management⠀procedure⠀is⠀preferable)
• Good⠀knowledge⠀of SWIFT⠀message⠀types in⠀ISO20022⠀and⠀ISO15022
• Experience⠀of Secure⠀Authentication,⠀SSL,⠀Encryption,⠀VPN, MQ⠀and⠀SOAP
• Must⠀have⠀proven⠀communication,⠀analytical⠀and⠀problem-solving⠀skills to⠀understand⠀the⠀business⠀requirement⠀and help⠀identify,⠀communicate⠀and⠀resolve⠀systems⠀issues in⠀order to⠀maximize⠀the⠀benefit of⠀IT systems⠀investments.