Information Technology

There’s⠀never been⠀a more⠀exciting⠀time to⠀join⠀United⠀Airlines.⠀We’re on⠀a path⠀towards⠀becoming⠀the best⠀airline in⠀the⠀history of⠀aviation.⠀Our shared⠀purpose⠀–⠀Connecting⠀People,⠀Uniting⠀the World⠀– is⠀about more⠀than⠀getting⠀people⠀from one⠀place to⠀another.⠀It also⠀means that⠀as a⠀global⠀company⠀that⠀operates⠀in⠀hundreds⠀of⠀locations⠀around the⠀world with⠀millions⠀of⠀customers⠀and tens⠀of⠀thousands⠀of⠀employees,⠀we have a⠀unique⠀responsibility⠀to uplift⠀and⠀provide⠀opportunities⠀in the⠀places⠀where we⠀work, live⠀and fly,⠀and we can⠀only do⠀that with⠀a truly⠀diverse⠀and⠀inclusive⠀workforce.⠀And⠀we’re⠀growing⠀– in the⠀years⠀ahead,⠀we’ll⠀hire tens⠀of⠀thousands⠀of people⠀across⠀every area⠀of the⠀airline.⠀Our⠀careers⠀include a⠀competitive⠀benefits⠀package⠀aimed at⠀keeping⠀you happy,⠀healthy⠀and⠀well-traveled.⠀From⠀employee-run⠀"Business⠀Resource⠀Group"⠀communities⠀to⠀world-class⠀benefits⠀like⠀parental⠀leave,⠀401k and⠀privileges⠀like space⠀available⠀travel,⠀United is⠀truly a⠀one-of-a-kind⠀place to⠀work. Are⠀you ready⠀to travel⠀the⠀world?

We⠀believe⠀that⠀inclusion⠀propels⠀innovation⠀and is the⠀foundation⠀of all⠀that we⠀do.⠀United's⠀Digital⠀Technology⠀team spans⠀the globe⠀and is⠀made up of⠀diverse⠀individuals⠀all⠀working⠀together⠀with⠀cutting-edge⠀technology⠀to build⠀the best⠀airline in⠀the⠀history of⠀aviation.⠀Our team⠀designs,⠀develops⠀and⠀maintains⠀massively⠀scaling⠀technology⠀solutions⠀brought to⠀life with⠀innovative⠀architectures,⠀data⠀analytics,⠀and⠀digital⠀solutions.

Key⠀Responsibilities:

The⠀Business⠀Analyst⠀–⠀Shopping⠀Cart and⠀Refund⠀Platform⠀is a⠀member of⠀a focused⠀product⠀team that⠀performs⠀analysis⠀using⠀techniques⠀that⠀enable a⠀highly⠀iterative⠀delivery⠀approach⠀of⠀continuous⠀requirements⠀identification⠀and⠀just-in-time⠀definition⠀of⠀requirements.⠀This⠀position⠀requires⠀an⠀excellent⠀communicator⠀with⠀outstanding⠀analytical⠀skills to⠀collaborate⠀with⠀business⠀users,⠀technology⠀teams, and⠀leadership⠀in an⠀Agile⠀environment.

• Works on⠀one or⠀more⠀projects⠀both⠀moderate⠀to complex⠀projects⠀and⠀manages⠀projects⠀of a⠀limited⠀scope
• Requires⠀moderate⠀guidance⠀to manage⠀work and⠀time
• Assist⠀in⠀planning⠀and design⠀of⠀solutions⠀via⠀requirements⠀gathering
• Translates⠀high level⠀requirements⠀into⠀detailed⠀level⠀requirements⠀(user⠀stories)⠀to be⠀consumed⠀by the⠀development⠀teams in⠀each⠀sprint,⠀while⠀ensuring⠀stories⠀and⠀features⠀are added⠀iteratively⠀to the⠀product to⠀add⠀overall⠀value
• Facilitates⠀agile⠀ceremonies⠀(ie.⠀Ideation,⠀story⠀mapping,⠀planning,⠀kickoffs,⠀estimation⠀sessions),⠀clearly⠀document,⠀communicate⠀and⠀maintain⠀requirements/user⠀stories⠀and⠀solutions⠀and⠀associated⠀analysis
• Create⠀simple⠀workflow⠀models and⠀process⠀maps based⠀on input⠀from⠀multiple⠀sources
• Assist⠀in⠀facilitating⠀meetings⠀with⠀Technology⠀and⠀Business⠀Partners⠀to gather⠀needs and⠀requirements,⠀solutions,⠀plans,⠀estimates⠀and⠀troubleshooting
• Analyzes⠀data and⠀collaborates⠀with⠀insights⠀teams to⠀ensure⠀features⠀are⠀aligned⠀with⠀product⠀goals/objectives⠀and⠀delivers⠀the most⠀business⠀value.
• Contributes⠀to overall⠀definition⠀of⠀strategy⠀and scope,⠀including⠀working⠀with⠀business⠀partners⠀to⠀understand⠀‘why’⠀we are⠀working on⠀something⠀before dev⠀begins.
• Proactively⠀finds⠀opportunities⠀across⠀products,⠀and⠀digital⠀experiences.

Qualifications
What’s needed to succeed (Minimum Qualifications):

• Bachelor's⠀degree
• 3+⠀years of⠀IT and/or⠀business⠀experience,⠀or any⠀equivalent⠀combination⠀of⠀experience,⠀education,⠀and/or⠀training
• Experience⠀in⠀software⠀product⠀management/development.
• Knowledge⠀of Agile⠀development⠀concepts⠀(Scrum,⠀Kanban,⠀etc.)
• Ability⠀to⠀understand,⠀communicate⠀and engage⠀effectively⠀with⠀multiple⠀partners⠀and⠀interactions.
• Familiarity⠀with⠀creating⠀business⠀requirements⠀documents⠀or⠀managing⠀user⠀stories⠀and⠀backlogs.
• Ability⠀to assess⠀product/project⠀issues and⠀collaborate⠀with⠀functional⠀leads to⠀conduct⠀impact⠀assessments⠀and⠀recommend⠀resolutions.

What will help you propel from the pack (Preferred Qualifications):

• Airline⠀experience⠀or⠀operations⠀experience⠀in a⠀similar⠀industry
• Ability⠀to develop⠀and⠀communicate⠀strategic⠀product⠀roadmaps⠀and⠀project⠀plans.