The⠀purpose of⠀this basic⠀entry⠀level⠀position⠀is to⠀perform⠀simple⠀work⠀assignments⠀involving⠀supervision⠀oversite⠀to⠀determine⠀course of⠀action⠀consistent⠀with⠀established⠀functional⠀and⠀organization's⠀policies⠀and tax⠀code. This⠀position⠀requires⠀familiarity⠀of basic⠀concepts⠀in⠀functional⠀area to⠀perform⠀routine⠀work⠀activities⠀with⠀regular⠀supervision.⠀Typically,⠀will⠀interface⠀with⠀departmental⠀staff and⠀commitment⠀to⠀customer⠀service is⠀important.
JOB⠀RESPONSIBILITIES
This⠀information⠀is⠀intended⠀to be⠀descriptive⠀of the key⠀responsibilities⠀of the⠀position.⠀The list⠀of⠀essential⠀functions⠀below does⠀not⠀identify⠀all duties⠀performed⠀by any⠀single⠀incumbent⠀in this⠀position.
General⠀Responsibilities⠀(Broad⠀responsibilities⠀that are⠀consistent⠀across job⠀families)
- Demonstrate⠀commitment⠀to⠀providing⠀excellent⠀public⠀service.
- Provide⠀clerical⠀and⠀administrative⠀assistance⠀to support⠀department.
- Assist⠀other work⠀groups⠀within the⠀District⠀based on⠀workloads⠀at any⠀given⠀time.
- Greet⠀visitors⠀and⠀callers,⠀route and⠀resolve⠀information⠀requests.
- Keep⠀team and⠀supervisor⠀informed⠀regarding⠀the⠀progress⠀and status⠀of work⠀activities.
- Clear⠀verbal and⠀written⠀communication⠀skills.
- Maintain⠀ownership⠀and⠀mailing⠀address⠀information⠀for the⠀HCAD⠀records.
- Perform⠀other⠀duties as⠀assigned.
Technical Responsibilities (Division specific responsibilities)
- Input⠀values⠀provided⠀by all⠀business⠀and⠀personal⠀property⠀owners in⠀Harris⠀County.
- Index⠀and⠀process⠀documents⠀in BIPD⠀Support⠀Visiflow⠀queues.
- Decipher⠀basic⠀chain⠀store⠀renditions⠀that⠀report⠀basic⠀assets⠀listings.
- Perform⠀proper⠀maintenance⠀in the⠀vehicle⠀pool.
- Research⠀tangible⠀systems⠀and run⠀DMV’s to⠀determine⠀which⠀accounts⠀exist⠀and/or⠀need to be⠀added to⠀the tax⠀roll.
- Provide⠀technical,⠀clerical⠀and⠀administrative⠀assistance⠀regarding⠀renditions,⠀special⠀valuation⠀and⠀hearings.
- Communicate⠀related⠀procedures⠀to HCAD⠀personnel.
- Assist⠀with⠀preparation⠀of⠀technical⠀reports⠀and⠀manuals.
- Perform⠀account⠀research⠀in⠀processing⠀basic⠀ownership⠀changes.
- Use⠀HCAD’s⠀computer⠀system,⠀both real⠀and⠀personal⠀property.
- Purchase⠀and manage⠀supplies⠀and⠀equipment.
- Coordinate⠀office⠀and/or⠀department⠀operations.
- Keep⠀daily⠀production⠀report.
- Research⠀and return⠀mail and⠀update⠀records.
POSITION QUALIFICATIONS & REEQUIREMENTS
COMPETENCIES:
- Communication
- Customer⠀Orientation
- Decision⠀Making
- Emotional⠀Intelligence⠀Essentials
- Quality⠀Orientation
KNOWLEDGE:
- Strong⠀written⠀and verbal⠀communication⠀skills
- Basic⠀mathematical⠀calculations
- Organizational
- Data⠀analysis
- Critical⠀thinking
- Operation⠀of general⠀office⠀equipment
- Document⠀formatting
- Tax⠀Codes and⠀HCAD/Division⠀policies⠀and⠀procedures
- Customer⠀service
Working Conditions and Physical & Mental Abilities
- Positions⠀in this⠀class⠀typically⠀require⠀repetitive⠀motions,⠀sitting or⠀standing⠀for⠀prolonged⠀periods of⠀time in an⠀office⠀setting.
- Position⠀requires⠀manual⠀dexterity⠀to operate⠀a computer⠀keyboard⠀and⠀standard⠀office⠀equipment⠀with⠀ability to⠀effectively⠀communicate⠀by phone⠀with⠀co-workers⠀or face to⠀face.
- Must⠀be able to⠀lift up to⠀50 pound⠀file⠀boxes.
- The⠀position⠀requires⠀considerable⠀concentration⠀and⠀ability to⠀manage⠀time⠀effectively.
- The⠀position⠀is subject⠀to stress⠀caused by⠀mandatory⠀deadlines⠀and heavy⠀workload.