Accounts Receivable Specialist

The⠀Accounts⠀Receivable⠀Specialist⠀is⠀responsible⠀for the⠀incoming⠀payment⠀transactions⠀and the⠀collection⠀of the⠀outstanding⠀accounts⠀receivable⠀for our⠀customers.⠀This⠀position⠀handles⠀customer⠀service⠀issues by⠀interacting⠀with the⠀customers⠀and⠀internal⠀department⠀teams to⠀manage the⠀accounts⠀receivable⠀processes.⠀Acts as a⠀point of⠀contact⠀for our⠀customers,⠀maintaining⠀a positive⠀image and⠀providing⠀customer-obsessed⠀service.

Essential Duties, Functions and/or Responsibilities:

• Prepare,⠀post,⠀verify and⠀record⠀customer⠀payments⠀and⠀transactions
• Perform⠀account⠀reconciliations⠀& create⠀reports⠀using⠀Excel
• Investigate⠀and⠀resolve⠀any⠀irregularities⠀or⠀inquires⠀on⠀customer⠀accounts
• Process⠀accounts⠀and⠀incoming⠀payments⠀in⠀compliance⠀with⠀financial⠀policies
• Issue⠀refunds⠀and⠀process⠀RMAs into⠀MAS
• Manage⠀PayPal⠀disputes &⠀contact⠀customers⠀with past⠀due⠀invoices
• Review⠀and⠀approve⠀sales tax⠀exempt⠀certificates
• Mail⠀invoices⠀to⠀customers
• Process⠀reauthorizations⠀for credit⠀cards
• Collect⠀outstanding⠀balances⠀from⠀Regional⠀customers
• Make⠀daily⠀contact to⠀collect⠀payment⠀via phone,⠀email or⠀fax⠀utilizing⠀weekly⠀aging⠀reports,⠀updated⠀payment⠀history,⠀and⠀recording⠀all notes⠀electronically⠀within the⠀contact⠀management⠀system.
• Review⠀and run⠀reports⠀(Cash,⠀Unapplied⠀Cash, Hold⠀List,⠀Partial⠀Pay, Hold,⠀Hi-Lo⠀etc.) as⠀needed.
• Reconcile⠀the⠀Accounts⠀Receivable⠀account⠀balance to⠀the⠀General⠀Ledger⠀account⠀balance.
• Prepare⠀key off⠀sheets for⠀Corporate⠀to post⠀unapplied⠀cash to⠀open⠀invoices.
• Manage⠀orders for⠀COD, Cash,⠀Cash in⠀Advance &⠀Credit⠀Card⠀payments.
• Verify⠀Account⠀Info &⠀Payment on⠀all⠀International⠀Orders
• Review/Release⠀daily⠀scheduled⠀orders on⠀credit⠀hold⠀utilizing⠀credit &⠀payment⠀history⠀and⠀account⠀status.
• Add⠀and⠀maintain⠀all⠀customer⠀accounts⠀and⠀shipping⠀locations⠀in the⠀computer⠀system.
• Run⠀credit⠀reports⠀and check⠀trade⠀references⠀utilizing⠀D&B⠀reporting⠀system to⠀determine⠀credit⠀status for⠀new⠀account⠀set-up.
• Maintain⠀& update⠀customer⠀accounts⠀for⠀taxable⠀status and⠀verify and⠀update all⠀tax⠀certificates⠀for⠀billing⠀and audit⠀purposes.
• Maintain⠀relationships⠀with⠀customers,⠀inside⠀sales, and⠀outside⠀sales to⠀maximize⠀timely⠀collection⠀of⠀payments.
• Assist⠀with⠀electronic⠀billing
• Other⠀duties as⠀assigned

Education and/or Work Experience Requirements:

• High⠀school⠀diploma or⠀GED⠀required.
• Associates/Bachelor’s⠀degree in⠀related⠀field⠀preferred,⠀but not⠀required.
• 2+⠀years⠀accounts⠀receivable⠀and⠀general⠀accounting⠀procedures⠀experience⠀required
• Customer⠀service⠀experience⠀required,⠀excellent⠀verbal and⠀written⠀communication
• Prior⠀experience⠀working⠀with Excel⠀spreadsheets,⠀internet⠀applications⠀and⠀various⠀systems
• Strong⠀organizational⠀skills and⠀ability to⠀meet⠀deadlines⠀and⠀prioritize⠀responsibilities
• Excellent⠀computer⠀skills⠀using⠀Excel⠀proficient,⠀Word,⠀email,⠀Sage 100 a⠀plus
• Strong⠀problem-solving⠀and⠀research⠀skills,⠀ability to⠀multi-task
• Experience⠀working in⠀a⠀fast-paced,⠀team⠀environment,⠀and⠀positive⠀attitude

Physical Requirements:

• Ability to⠀safely and⠀successfully⠀perform⠀the⠀essential⠀job⠀functions⠀consistent⠀with the⠀ADA, FMLA⠀and other⠀federal,⠀state and⠀local⠀standards,⠀including⠀meeting⠀qualitative⠀and/or⠀quantitative⠀productivity⠀standards.
• Ability⠀to⠀maintain⠀regular,⠀punctual⠀attendance⠀consistent⠀with the⠀ADA, FMLA⠀and other⠀federal,⠀state, and⠀local⠀standards.