Accounting Assistant

This job involves front desk customer service, cash handling, and collections for the City, along with providing information on City services. Key duties include answering phone calls, processing utility accounts, managing City licenses, and handling tax reporting. The role also involves reconciling daily receipts, assisting in utility collections, and maintaining records related to City services such as park facilities and garbage services. Strong customer service, problem-solving, and cash handling skills are essential.

Essential Job Functions:

• Handle front desk and switchboard operations.
• Reconcile, deposit receipts, and prepare financial reports.
• Provide customer support for opening/closing utility accounts, responding to complaints, and resolving issues.
• Coordinate with the water services team to resolve delinquent account issues and manage collections.
• Manage business, gambling, and tax records.
• Assist with utility collections and service disconnection procedures.
• Maintain databases for business and animal licenses.

Skills and Qualifications:

• Required: High school diploma or GED, two years of experience in cash handling and customer service, computer proficiency, valid Washington State driver’s license, and background check.
• Preferred: Additional training in office skills, customer service, and accounting.

Work Environment:

• Office-based role with extended periods of movement, operating computers and other office equipment, and occasionally handling items over 25 pounds.

The role requires attention to detail, the ability to work independently, and compliance with safety standards.